Terms & Conditions

PSI Talent Measurement (UK) Limited - Terms & Conditions

1. Terms of Business

These terms apply to all sales of PSI Services materials and services (as defined below) that are provided by us either through online product sales, consulting projects or other product sales that we undertake for you, unless we agree otherwise in writing. Please read them carefully before confirming your order or acceptance.

1. General

1.1 ‘PSI Services’, ‘we’, ‘us’, ‘our’ means Assessment & Development Consultants Limited, whose registered address is at 20-22 Bedford Row, London, England, WC1R 4JS, United Kingdom (‘UK‘) and whose Registered Number is 2202841;

1.2 ‘Materials’ means all works created by or for PSI Services including but not limited to business simulation Exercises (AC-EXS®), workshop and training course materials and exercises, tests, questionnaires, training materials, procedures, know-how, proposals, presentations and manuals, and including customised works, surveys, information documents, communications, files, text graphics and software, whether written or in the form of a video or software program or in any other medium;

1.3 ‘Client’, “Clients’ means the company, organisation, business, individual or any other person (legal or natural) purchasing our Materials and/or Services as defined herein;

1.4 ‘Participant’ or ‘Participants’ means an individual who engages in completing assessment exercises, tests, surveys, questionnaires or other products via PSI Services Website for the purposes that are published from time to time;

1.5 ‘Registered User’ or ‘Registered Users’ means an individual who is registered with PSI Services as qualified to purchase, use and/or administer all or some of the Materials and who has a valid registration number issued by us;

1.6 ‘Project Co-ordinator’ or ‘Project Co-ordinators’ means a person who is nominated by a Registered User to administer all or some of the Materials provided under the supervision of a Registered User employed in the same organisation, or another organisation if agreed in writing by us, but who is not authorised to view results;

1.7  ‘You’, ‘your’ or ‘yours’ means a Website user or visitor, where the Website user or visitor could also be a Client, Participant, Registered User or Project Co-ordinator, except where stated or where the context requires otherwise;

1.8 ‘Contract’ means any contract for us to supply you with our Materials or Services, incorporating these terms;

1.9 ‘Exercises’ means AC-EXS® Assessment and Development Centre Exercises and InboxTM Exercises provided by any means, including those printed and posted by PSI Services, those downloaded and printed by you, and those provided through our online assessment platforms, or any other medium;

1.10 ‘Services’ means any service we have agreed to supply to you, including the PSI Services assessment service for the electronic delivery, administration and scoring of test instruments and any ancillary services available via PSI Services Website;

1.11 ‘Website’ means the Website at psionline.com, which is owned and operated by PSI Services;

1.12 ‘Consultant’ means an PSI Services employee or associate;

1.13 ‘Warranty’ means the limited warranty set out in Section 5 of these Terms;

1.14 ‘Intellectual Property’ means any and all intellectual property rights of any nature including patents, rights to inventions, utility models, copyright and related rights, future copyright, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, registered designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information including know-how, trade secrets and business methods) and any other intellectual property rights, in each case whether in existence now or coming into existence in the future, registered or unregistered and including all applications for and renewals or extensions of such rights, rights to apply for registration, and all similar or equivalent rights or forms of protection in any part of the world;

1.15 ‘Bespoke’ means PSI Services Materials and Services that are specifically commissioned by and developed or created for the Client;

1.16 ‘Confidential Information’ means the information provided under the Contract, any secret or confidential commercial, financial, marketing, technical or other information, know-how, trade secrets and other information in any form or medium whether disclosed orally or in writing before or after the date of any given Contract, together with any reproductions of such information in any form or medium or any part(s) of this information (and “confidential” means that the information, either in its entirety or in the precise configuration or assembly of its components, is not publicly available);

1.17 ‘Registration Data’ means the information that you were/will be asked to provide in order to register with our Website and in order to register for the purchase of AC-EXS®, Inbox™ products and/or any other PSI Services products.

2. Basis of Contract

2.1 Entire Agreement
The Contract (together with Website copyright statement, disclaimer and privacy policy, ethical use statement) constitutes the entire agreement between the parties and supersedes all prior and contemporaneous communications, understandings and agreements relating to its subject matter, whether electronic, oral or written, and may not be modified except by an instrument in writing signed by a duly authorised representative of the parties.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or that can be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms of Business.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms of Business.

2.2 Changes
From time to time, we may change our Materials or Service offerings and prices. We also reserve the right to change, modify, add or remove any portion of these Terms of Business at any time. In such events, we will give you reasonable notice of the changes by placing an updated version of these Terms of Business on our Website and these shall be deemed to have been accepted by you and will be effective 15 calendar days from the date of notice for all subsequent orders unless we agree otherwise in writing.

2.3 Offer & Acceptance
Any order placed by you will be deemed to be an offer by you to purchase our Materials and Services subject to these Terms of Business. No order placed by you will be deemed accepted by us until:

  • If requested by us, you provide either a written confirmation of the order or an official purchase order, and we acknowledge that in writing, or if earlier;
  • We deliver our Materials and Services to you.

A quotation that we provide for our Materials and Services will be valid for a period of thirty days from its issue date unless we either state a different period otherwise or withdraw the quotation in writing.

2.4 Materials and Services Description
The descriptions of our Materials and Services are provided in our marketing literature, proposal, price list (if applicable), written confirmation of order and on our Website. We will take all reasonable care to ensure that all details, descriptions and prices of Materials and Services appearing in our marketing literature, proposal, price list (if applicable), written confirmation of order, and on our Website are correct at the time when the relevant information was generated by us.

Although we aim to keep our Website up to date, the information appearing on our Website at a particular time may not always reflect the position exactly at the moment you place an order. If our Materials or Services do not conform to those specified in the Contract, you must notify us in writing within 15 calendar days, failing which you will be deemed to have accepted them as being in accordance with the Contract and must pay the full agreed price.

2.5 Customised Materials and Services
If required, certain features of our Materials and Services can be customised to suit your needs. Standard customisation options are described in our marketing literature and/or on our Website. When we agree the nature and price of customised work with you, this will be specified in our proposal or written confirmation of order.

2.6 Consultants
In the interests of providing quality assurance and developing long-term partnerships, we always strive to provide continuity of Services from Consultants. However, we cannot guarantee that a particular Consultant will carry out a consultancy project as unforeseeable circumstances (eg illness) may prevail.

2.7 Delivery Date
We will specify the delivery date for our Materials and Services in our proposal or written confirmation of order. For larger, complex Services, the delivery dates will be defined in a project plan.

3. Price and Payment

3.1 Price
Unless otherwise stated, the price payable for our Materials and Services will be the price as set out in our latest price list (if applicable), our online Store (if applicable) or our proposal or written confirmation of order to you. Value Added Tax (“
VAT“) or other taxes and other charges will be added to the price for UK clients or where delivery is taking place in the UK.

3.2 Payment
Payment is due 30 days from date of invoice and PSI Services reserves the right to charge interest at the rate of 3% over the prevailing Bank of England base lending rate on the invoice price from the due date until the date
PSI Services is in receipt of funds.

Expenses for travel, accommodation, subsistence, materials printing, conference hire and any other items will be re-charged to the Client at the rates set out in our proposal or written confirmation of order.  Car travel will be charged at our prevailing rate (available on request). PSI Services also has the right to raise additional invoices where third party invoices relevant to the fulfilment of a contract are not available to be included in an original invoice.

3.3 Divisibility
When it is agreed between us that our Materials and Services are to be delivered by instalments, each delivery shall be deemed for such purpose to be the subject of a separate contract and shall be invoiced separately. Any invoice for a delivery shall be payable in full within 30 days from the date of invoice without reference to and notwithstanding any defect of default in delivery of any other instalment.

3.4 Consultant Charges
Our Consultant charges are based on the time spent on a project, and we define a Consultant Day as being a maximum of 8 hours during normal working hours (excluding travelling time). If evening, weekend, public holiday work or overseas travel is involved, other rates may apply.

Travel time will be applicable both in the UK and internationally. The charges relate to both outbound and inbound travel and will be charged accordingly. Travel time is determined by time spent in flight or in a train or in a car, each way.

Both UK and International travel is charged at 50% of the agreed day rate according to the travel time incurred:

  • 2 to 3 hours travel time – charged at 0.25 of a Consultant day at 50% of the day rate.
  • 3 to 6 hours travel time – charged at 0.5 of a Consultant day at 50% of the day rate.
  • More than 6 hours travel time – charged at 1 Consultant day at 50% of the day rate per 8 hours travel time.
  • For International travel
    • Flights less than 5 hours long – economy travel.
    • Day flights over 5 hours long – premium economy travel.
    • Night flights over 5 hours long – business class travel.

4. Cancellations and Postponements

Charges for cancellation or postponement before the commencement of an event or activity are made in accordance with the following notice periods:

Notice Provided


Cancellation Fees

More than 30 days


14 to 29 days

50% of original fees/price

Less than 14 days

100% of original fees/price

Notice Provided


Postponement Fees

More than 30 days


14 to 29 days

25% of original fees/price

Less than 14 days

50% of original fees/price

In addition, any non-recoverable expenses incurred by PSI Services whilst organising the cancelled event or activity will be charged to the Client.

Some of our online products are purchased through credits and each credit has a purchase price.  the price of credits purchased by you, whether used or unused, will not be refunded unless we have agreed otherwise under the terms of the Warranty.

5. Warranty

PSI Services has an excellent reputation established over many years for providing high quality Materials and Services. If you establish to our reasonable satisfaction that our Materials are defective or that our Services have not been delivered with due care and attention, then we shall at our sole discretion:

(a) Repair the Materials at our expense; or
(b) Replace the Materials or re-perform the Services at our expense; or
(c) Refund you for the Materials and Services provided in whole or part (‘

Our liability arising under or as a result of the provision or use of the Materials and Services, whether in contract, tort, breach of statutory duty or otherwise, will not exceed the price paid by you for such Materials and Services and their delivery. The performance of any one of the above options shall constitute an entire discharge of our liability under this Warranty.

Any condition, representation or warranty that might otherwise be implied or incorporated within these Terms of Business by reason of statute or common law or otherwise is hereby expressly excluded to the fullest extent permitted by law.

5.1 Claims under Warranty
For our Warranty to apply, all claims by you must be made in writing to PSI Services, quoting the invoice and customer account numbers:

  • Within 7 days of the time when you discover or should have discovered the defect and in any event within 15 calendar days of the delivery of our Materials;
  • Within 15 calendar days of performance of Services.

Our Warranty does not apply:

(a) To defects caused through wilful damage, accident, misuse, neglecting to provide reasonable and necessary maintenance, failure to follow our instructions and any alteration or repair carried out without our approval;
(b) If the total price for our Materials or Services has not been paid by the due date;
(c) If the Client continues to make any use of our Materials and Services after giving notice in accordance with this clause.

Our Materials and Services are intended only to help you determine the capability or aptitude of potential and/or existing employees. PSI Services is not responsible for any employment decision made by you or for any other decision made by you connected with your use of our Materials or Services.

All assessment reports prepared by us represent opinions based on test results and must not be relied upon as statements of fact. For the avoidance of doubt PSI Services will not be liable in respect of any recruitment or employment decisions or claims made on the basis of or derived from our Materials or Services or associated procedures.

5.2 Liability
Nothing in these Terms of Business will exclude or limit
PSI Services’ liability for death or personal injury, or for any fraud on PSI Services’ part, or for any liability that cannot be excluded by law. To the extent permitted by law, PSI Services will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, or for lost or wasted management time or the lost time of other employees, or any losses arising as a result of any third party bringing a claim in respect of any nature whatsoever arising from the Client’s use of the Materials or Services (whether direct or indirect).

6. Termination

Either party may terminate the Contract for provision of the Materials and Services immediately by notice in writing if:

(a) The other is in irremediable breach of its obligations or, in the case of a remediable breach, such breach has not been remedied within 30 days of receipt by the breaching party of a notice from the other party specifying the breach and requiring its remedy; or
(b) The other enters into voluntary or compulsory liquidation, or convenes a meeting of its creditors, or has a receiver or manager or an administrator appointed over any part of its assets, or ceases for any reason to carry on business, or takes or suffers any action which in the opinion of
PSI Services means that the Client may not be able to pay its debts; or
(c) With 30 days prior written notice after the expiry of any agreed minimum term.

The termination of the Contract shall be without prejudice to the rights and remedies of either party which may have accrued up to the date of termination. Any expiry or termination of this Contract (for whatever reason) shall not affect the coming into force or the continuance in force of any provision of this Contract which is expressly or by implication intended to come into or continue in force on or after such termination.

6.1 Effect of Termination
Upon termination of the Contract for any reason whatsoever:

(a) The relationship of the parties shall cease and any rights or licences granted under or pursuant to the Contract shall cease to have effect save as (and to the extent) expressly provided for in this Clause 6.1;
(b) Any provision which expressly or by implication is intended to come into or remain in force on or after termination shall continue in full force and effect;
(c) The Client shall promptly return to
PSI Services or dispose of in accordance with our instructions all confidential information and other data and documents and copies thereof disclosed or supplied to the Client pursuant to or in relation to the Contract and shall certify in writing to us when the same has been completed;
(d) All sums owing pursuant to the Contract shall become due.

7. Intellectual Property Rights (IPR)

The Materials and Services and/or intellectual property created by PSI Services in the course of the performance of our Services or the Contract or otherwise, are proprietary to, and are the sole property of, PSI Services.

7.1 IPR and Use
When you complete your purchase of our Materials and Services we grant you a non-transferable, non-exclusive licence to use our Materials and Services only in the country where your business is registered (unless agreed otherwise by us in writing) and subject always to these Terms of Business. You shall not publish or circulate the
PSI Services Materials and Services outside of your organisation or for purposes not specified and agreed in writing between PSI Services and you, or re-sell them to any third party without our express permission. You agree that you will administer our Materials and Services in compliance with all relevant laws and our instructions.

You will not copy, frame, republish, disseminate, download for commercial advantage, upload, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sub-license, reverse engineer, or create derivative works based on the Materials or Services unless we agree in writing otherwise.

7.2 IPR in Customised Materials and Services
IPR in any customised or bespoke
PSI Services Materials and Services that are specifically developed or created for the Client will be vested in the Client, save that PSI Services will retain ownership of any proprietary pre-existing PSI Services Materials and Services which become embedded in such Bespoke PSI Services Materials and Services. The Client shall have a free and irrevocable licence to make use of any such customised or bespoke PSI Services Materials and Services for their own purposes subject to prior written agreement between PSI Services and the Client and on the condition that PSI Services’ invoices for related development and creative work have been paid in full.

8. Non-solicitation

The parties agree that during the term of the Contract neither shall seek to recruit staff or personnel employed or otherwise engaged by the other party by any means other than by proper placement of advertisements in the normal course of the recruiting party’s business, unless agreed otherwise in writing between us. In the event that either party breaches this condition, the defaulting party shall pay to the affected party all unavoidable and reasonable costs incurred by the affected party including but not limited to a sum equal to the gross salary of the employee or the consultant due under any relevant notice period.

9. Confidential Information

Neither party shall use or disclose to a third party any Confidential information concerning this Contract or the business of the other party without the prior written consent of the other party, unless ordered to make such a disclosure by a competent court of law or other empowered tribunal or authority or unless otherwise required to do so by law. Each party will ensure that its employees, sub-contractors and agents are bound by this clause

10. Notice

Any notice given under or pursuant to the Contract may be sent by any means resulting in the receipt of a written communication in permanent form and, if so sent to the registered address of the party or such other address as a party may have given for this purpose, shall be deemed received on the day when in the ordinary course of the means of dispatch it would first be received by the addressee in normal business hours.

11. Severability/Waiver

If any provision of this Contract is declared unlawful, void, or unenforceable, then that provision shall be limited to the extent enforceable, or otherwise severed, and will not affect the validity and enforceability of the remaining provisions. No waiver of any contractual right will be effective unless in writing by a duly authorised representative of the waiving party. No waiver of a contractual right will be deemed a waiver of any future right.

12. Assignment

Neither party shall assign, sub-let, or transfer this Contract in whole or in part to any third party without the other party’s written consent, which shall not be unreasonably withheld or delayed. PSI Services may, however, sub-contract our duties to our group subsidiary companies, approved agents, partners, associates or qualified subcontractors but we will remain at all times responsible to you for their performance.

13. Relationship

Nothing in this Contract shall be deemed to create a partnership or joint venture or contract of employment of any kind between the parties nor shall it be deemed to grant any authority not expressly set out in the Contract or create any agency between the parties.

14. Force Majeure

Neither party will be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this Contract that is caused by or arising out of any strike by employees, lock-up, trade dispute, enemy action, act of terrorism, rioting, civil commotion/disturbance, fire, force majeure, act of God or other similar contingency beyond the control of either of them.

15. General

A person who is not a party to these Terms of Business shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any of these Terms of Business. This shall not affect any right or remedy of a third party that exists or is available apart from that Act.

The rights and remedies of a party under this Contract do not exclude any other right or remedy provided by law.

Except as expressly provided, no provision of these Terms of Business shall confer any right on any third party. To the fullest extent permitted by applicable law, the parties hereby exclude any such right (including any such right arising under statute).

16. Data Protection

The Data Protection Act 1998 (“DPA””) establishes a framework of rights and duties which are designed to safeguard an individual’s personal information.  The framework balances the legitimate needs of organisations to collect and use personal information for business and other purposes against the right of individuals to respect for their privacy. The DPA contains eight principles which organisations that process personal information must adhere to and PSI Services conducts its business in accordance with those principles. In particular personal data is used and maintained in a secure manner and only retained for as long as is necessary for the relevant business purposes.

It is PSI Services’ general policy to retain Client data for 2 years and then it will be destroyed.

17. Law/Jurisdiction

The construction, interpretation and performance of this Contract shall be governed by the Laws of England and the jurisdiction of the English Courts. All disputes concerning the Contract shall be resolved by the parties. Failing such agreement, any outstanding dispute or difference shall be resolved by the Courts of England.

The following clauses are specific to the use of PSI Services Website:

18. Notice for users of an PSI Services password controlled Website

We hereby grant you access to the Website, where authorised and agreed by us, conditional upon your agreement to accept the application of local, state, national and/or international law or any regulations having the force of law to govern matters between us in relation to the Website. The Website is protected by international copyright and other proprietary rights laws. Access to the Website, Materials and Services is also subject to the terms and conditions set out in these Terms of Business and subsequent versions. By accessing or using the Website in any way, including, without limitation, use of any of the Materials and Services, or merely browsing the Website, you agree to and are bound by these terms and conditions.

By using the Website, including all or some of the Materials and Services made available through it, you agree to adhere to the conditions set out under our Website’s copyright statement, disclaimer and privacy policy. If you purchase all or some of the Materials and Services, then that purchase is subject to these Terms of Business. As a user of our Materials and Services, you also agree to follow our ‘Guidelines for Ethical Use of Tests and Questionnaires’ as published on the Website.  Please also see clauses 19, 20 and 21 of these Terms of Business.

If you do not agree to these conditions, please do not use the Website.

19. Violation of Rules and Regulations

PSI Services reserves the right to seek all remedies available in law and equity for violations of all rules and regulations set out in the Website, including the right to block access from a particular internet address to the Website. PSI Services reserves the right, at its sole discretion, to terminate or suspend your use of the Website, terminate or suspend your account and refuse any current or future use of the Materials and Services if it believes in good faith that you have knowingly failed to comply with these Terms of Use.

20. User Conduct

In using the Website, including all Services and Materials available through it, you agree to comply with the following rules of conduct:

(a) Not to post, download for commercial gain, upload, or otherwise transmit any viruses or other harmful, disruptive or destructive files on or through the Website;

(b) Not to interfere with the security of, or disrupt or otherwise cause harm to the Website, or to any of its associated Materials and Services, its system resources, passwords, servers, or networks connected to or accessible on or through the Website;

(c) Not to create a false identity;

(d) Not to use or try to use another person’s or entity’s account, identity, password, service, or system without express authorisation from PSI Services;

(e) Not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law;

(f) Not to post on or otherwise transmit through the Website any explicit or obscene language; language which infringes anyone else’s intellectual property rights; discussions of illegal topics; personal attacks on other individuals; personal information about any minors; or other information that PSI Services, in its sole discretion, deems to be inappropriate for the Website.

21. User Registration

Where use of the Website or the Materials and Services made available through it requires user registration, you will be asked to provide certain registration information (the ‘Registration Data’).  In completing the registration process, you agree to:

(a) Provide accurate, complete and up-to-date information about yourself.

(b) Maintain your Registration Data reasonably to keep it accurate, up-to-date and complete.

You are responsible for maintaining the confidentiality of your Registration Data.  You agree to notify PSI Services immediately of any unauthorised activity using your Registration Data or if you suspect that the confidentiality of your Registration Data has been breached.

You must keep your login and password details strictly confidential and secure at all times; do not disclose them to anyone or allow anyone else to use them. PSI Services cannot be held responsible for any use made of the Website and/or the Materials and Services as a result of you not keeping your login and/or password details secure and confidential.

Payment & Refunds Policy

In respect of purchases made for AC-EXS:

Accepted Methods of Payment
All major debit or credit cards.

All payments will be taken in British Pounds Sterling (£). If you are ordering with a non-British credit or debit card, please be aware that some card providers charge for currency conversion.


All purchases made within the UK are subject to VAT at the current rate.  If you are outside of the UK you will not be charged VAT on your order, but please note that if you are booking training that will take place in the UK, or are ordering products to be delivered within the UK, your order will be subject to a supplementary invoice for UK VAT charges at the current rate.

Debit and Credit Card Charges
Your card will be charged by Worldpay on behalf of PSI Services when you place your order. If we are not able to fulfil your order for any reason, your card will be refunded.

Please note that there is a card processing charge of 2% applied to the total of your order after any discounts and VAT have been applied.

AC-EXS – unfortunately we aren’t able to offer refunds other than in respect of faulty goods.

Training – where bookings are postponed or cancelled by the Client, the Client agrees to pay PSI Services the fees defined below:

Notice Provided

Postponement Fees

Cancellation Fees

More than 30 days



14 to 29 days

25% of original fees

50% of original fees

Less than 14 days

50% of original fees

100% of original fees

CBI-Smart – unfortunately, we aren’t able to offer refunds as your licence will immediately be created.

The Resilience Questionnaire, The Dilemmas Series products, Inbox – unfortunately, we aren’t able to offer refunds as your credits will be instantly applied within the Apollo platform. 

AC-EXS Print and Post Policy

We process orders between Monday – Friday 9am – 5.30pm GMT.  Orders received during these hours will be dispatched within two Working Days (ie a weekday which is not a public holiday in England).

We use the following suppliers to deliver your order:

Royal Mail
Interlink Express
City Sprint

Order Tracking
If you require tracking information, please contact our Client Services team on +44 (0)1483 752 900 or clientservicestm@psionline.com before placing your order.

Shipping Rates
The rate charged for shipping within the UK (excluding Northern Ireland) is 6% of your order total before VAT and card processing charges. For International shipping (including Northern Ireland), please contact Client Services on +44 (0) 1483 752 900 for delivery options and pricing. You can also purchase AC-EXS to be delivered to you via Access Software that allows you to print the Exercises yourself. 

AC-EXS Buying Guidelines

Thank you for choosing AC-EXS!

When selecting to purchase AC-EXS to print yourself, please note the following:

Software requirements

Exercise documents must be opened in a LockLizard Secure PDF Viewer (“Access Software”).  To make sure that you will be able to download and use the Access Software, download it here now (under ‘Want to check it’s working?’) before committing to your purchase.

This Access Software is provided by a third party, LockLizard Ltd, As such, any liability in relation to the download of this Access Software is subject to license terms set out by LockLizard, and not by PSI Services.  The general license terms can be seen on the LockLizard website at the following link: http://www.locklizard.com/terms_of_trade.htm

Printer requirements

You will need access to a colour printer and white paper with a minimum thickness of 100gsm.

Document Access

Documents will be accessible for 6 months, after which time they will expire.  Please make sure to print all available copies within six months of purchase.

Document Watermarking

AC-EXS Materials are watermarked with a blue stripe behind a section of text on every page to discourage copying of our Intellectual Property. If you have candidates with special requirements, such as visual impairment or dyslexia, please contact us before placing your order.

Please note that some printers will print the watermark darker than others.

Asking someone else to print

If someone else will be printing the Exercises, please contact us before placing your order so that we can assign the relevant permissions for print and download.

Refunds and help

Unfortunately we aren’t able to offer refunds other than in respect of faulty goods, as you will receive your order automatically on completing your purchase.  If you have any problems printing, or you’d like more advice before purchase, our Client Services team will be available to help you between the hours of 9am-5.30pm GMT Monday – Friday.


You may only print as many copies as purchased in your order with us.  Photocopying or electronic transfer of the whole or part of Exercise documents is breaking copyright law.  All rights reserved.  By reading and accepting these AC-EXS Buying Guidelines you also accept our AC-EXS-Copyright-Terms-and-Conditions.  Please click the link and ensure that you have read and understood these before proceeding.

If you have any questions, please call our Client Services team on +44 (0)1483 752900 or email clientservicestm@psionline.com

AC-EXS® Printing Guidelines & Copyright

Before printing your exercises, please take note of the following:

Check your printer

Please check that your printer is working, and has toner, ink and paper.  We recommend that you print a test page before printing your Exercise documents.

Don’t print double sided

Printing double-sided is not recommended for any Exercise documents.

Print in colour

Exercises should always be printed in colour.

Use thick, white paper

We recommend that you print on paper with a thickness of 120gsm, and make sure not to print on paper with a thickness lower than 100gsm (check the paper packet to find this information).  Using thinner paper may result in your participants being able to see the Exercise content through the cover.  Please also note that Exercises should only be printed on white paper.

Don’t copy or amend Exercises

Photocopying or electronic transfer of the whole or part of Exercise documents is breaking copyright law.  All rights reserved.  Please refer to our AC-EXS-Copyright-Terms-and-Conditions for more information.

If you experience any problems or you have any questions about printing, please call our Client Services team on +44 (0)1483 752 900 or email clientservicestm@psionline.com

Training Course Booking Terms & Conditions

These terms apply to client delegates.  If you are as a consumer, please contact us for more information.



PSI Services’, ‘we’, ‘us’, ‘our’ means Assessment & Development Consultants Limited, whose registered address is at Accolade House, The Guildway, Old Portsmouth Road, Guildford, Surrey, GU3 1LR and whose Registered Number is 2202841.

‘Booking Form” means the form you complete and return to PSI Services upon booking the Training Course.

‘Course Materials’ means all materials used in pre-course work, on the Training Course itself and in any Training Course follow-up activities. For certain Training Courses, this includes PSI Services products.

‘Delegate’ means any person booked by the Client to attend a Training Course.

‘Training Course’ means any PSI Services public training course booked by the Client, which is subject to these Terms & Conditions of Business.

‘Venue’ means any suitable premises procured for the purpose of delivery of a Training Course.


References to the masculine include feminine and vice versa unless the context requires otherwise.


Headings are for convenience and do not affect their interpretation.


The Contract


By completing and returning the Booking Form the Client is deemed to have accepted these Terms & Conditions of Business and is therefore bound by the scale of charges for cancellation, postponement, substitution, and transfer and as set out in clauses 6 and 7.


Failure to provide a valid purchase order reference does not affect the Client’s liability for full payment of any fees due.


No alteration of these terms will be accepted unless approved in writing by PSI Services.


Failure of PSI Services to enforce any part of this contract does not affect its validity.


Course Materials


All Course Materials are copyrighted and remain the property of PSI Services and may not be altered, edited, changed in any way, reproduced, sold, re-sold, licensed, loaned or in any other way disseminated without prior written consent from PSI Services.


Intellectual property rights in any of PSI Services’ Course Materials shall remain vested in PSI Services. The Client shall not reproduce or copy or vary or adapt the Course Materials (or any PSI Services products contained within the Course Materials) or a substantial part of them by any means or in any way whatever.




All reservations must be made on an PSI Services Training Course booking form which will be supplied on request.


Once a reservation has been made, written confirmation of the booking will be issued along with any pre-course work.


Fees and Payment


Fees for PSI Services Training Courses and Course Materials and are set out in PSI Services’   current catalogue and are correct at the time of publication but could be subject to change without notice.


The Training Course fee includes all Course Materials, refreshments and lunches.


Overnight accommodation is not included in the Training Course fee.


VAT is charged on all fees at the prevailing rate where required by law.


By virtue of the Customer Protection (Distance Selling) Regulations 2000, if a Training Course is booked without face-to-face contact the Client may cancel the contract without liability within seven days of the conclusion of that contract.


PSI Services must receive payment in full at least 14 days before the Training Course start date in order to reserve places. Consideration will be given to bookings made within 14 days of the Training Course start date at PSI Services’ discretion, but payment must still be received before the Training Course start date.


PSI Services reserves the right to re-allocate the Training Course places to other Delegates on the waiting list, if the fees are not paid on time.


For Clients with approved credit accounts, invoices should be paid within 30 days from the date of invoice or 14 days in advance of the start date for public courses. PSI Services reserves the right to charge interest at the rate of 3% over the prevailing Bank of England base lending rate on the invoice price from the due date until the date PSI Services is in receipt of funds.


The Client shall not be entitled to make any deduction from the price in respect of any set-off or counterclaim.


The Client consents to pay fees detailed in clauses 6 and 7 for cancelling, postponing, substituting, and transferring attendance.


PSI Services accepts payment in £ Sterling by Cheque, Bank Transfer, Visa or MasterCard. Payments in other currencies can be made by arrangement. Clients are expected to pay all charges in relation to bank transfers and currency transactions.


Cancellation and Postponement


Only written postponements or cancellations will be accepted for consideration by PSI Services.


The Client consents to pay fees as detailed in clause 6.5 for cancelling or postponing a booked Training Course.


Any Training Course which is initially postponed then subsequently cancelled will be treated as a cancellation from the date of the postponement and fees will be charged accordingly.


In the unlikely event that PSI Services cancels a booked Training Course or part of a booked Training Course, all fees will be refunded (unless the Client has previously postponed the Training Course) unless an alternative Training Course is booked by arrangement between PSI Services and the Client to the satisfaction of both parties. PSI Services’ liability in such circumstances will be limited to notifying Delegates as soon as reasonably possible (providing a minimum of 5 Working Days’ notice) and to refunding of any fees paid in respect of the cancelled Training Course.


Where bookings are postponed or cancelled by the Client, the Client agrees to pay PSI Services the fees defined below:

Notice Provided / Postponement Fees / Cancellation Fees
More than 30 days / Zero / Zero
14 to 29 days / 25% of original fees / 50% of original fees
Less than 14 days / 50% of original fees / 100% of original fees


Substitutions and Transfers


Substitute Delegates are welcome at any time before the Training Course start date with no penalty charge.


Applications to transfer from one Training Course to another will be treated as a postponement and the rules for postponement will apply. The rescheduled date will be treated as a new booking.




PSI Services’ liability to the Client in respect of any claim for breach of contract, negligence, breaches of statutory duty or under any indemnity or otherwise shall be limited as follows:


In respect of any claim for personal injury or death caused by PSI Services’ negligence or that of its employees, agents and/or sub-contractors, no limit shall apply;


In respect of any other claim, PSI Services’ liability to the Client shall be limited in aggregate to the sums (excluding VAT) paid by the Client to PSI Services under these Terms & Conditions of Business.


PSI Services shall not be liable for any indirect or consequential loss including loss of profits; loss of earnings; loss of business or goodwill; business interruption; even if PSI Services had notice of the possibility of the Client incurring such losses.


Both the Client and the Delegate are obligated to inform PSI Services of any health and safety issues likely to affect the Delegate or any other person as a direct or indirect result of the Delegate attending a Training Course arranged by PSI Services.


Where food is provided, no liability will be accepted by PSI Services where special dietary requirements have not been specified prior to the commencement of a Training Course.


Change of Delegates will be permitted subject to clause 7, but no liability will be accepted by PSI Services should any replacement Delegate prove to be inappropriate for the Training Course for any reason whatsoever.


PSI Services does not accept liability for any Delegate who proves to be inappropriate for the Training Course for any reason whatsoever.


In the event that a Delegate is asked to leave any Training Course, cannot complete the Training Course for any reason or does not pass any module, written examination or any other competency based assessment, no refund will be payable by PSI Services to the Client.


Should the Delegate be inappropriately attired for the Training Course, be under the influence of alcohol or other intoxicating substances (whether prescription or non-prescription), be late for any part of the Training Course or behave in a way likely to cause alarm or distress to others, PSI Services reserves the right to exclude the Delegate without liability and all fees will be considered forfeit.


No responsibility for travel expenses will be accepted by PSI Services due to a Venue change for an alternative Training Course or part of a Training Course arranged due to the circumstances described in clause 6.4.


The Client shall be responsible for all incidental expenses (including without limitation travel and accommodation expenses) for each Delegate participating in a Training Course.


Neither party will be liable for any delay or failure in the performance of its obligations under these Terms & Conditions of Business if such delay or failure is due to an event of force majeure. PSI Services shall be entitled to reschedule Training Courses where there are insufficient Delegates.


The parties hereby agree that nothing in these Terms & Conditions of Business shall be construed as creating a right that is enforceable by any person who is not a party to these Terms & Conditions of Business or a permitted assignee of such a party.


The Client may not assign, transfer, charge or deal in any other manner with these Terms & Conditions of Business or any of its rights under it, or purport to do any of these things, or sub-contract any or all of its obligations under these Terms & Conditions of Business without the prior written consent of PSI Services.


The Training Course(s)


Delegate requirements and Venue information will be notified to the Client or Delegate prior to Training Course commencement.


A full day will run from 09.00 hrs until 17.30 hrs with two 15 minute coffee breaks and one 45 minute lunch break.


Travel to and from training   Venues will be the sole responsibility of the Delegate and/or the Client. No liability for the health, safety and welfare of the Delegate whilst travelling to or from training Venues or any travelling costs (however incurred) will be accepted by PSI Services under any circumstances.


The Client warrants and undertakes to PSI Services that all personal data given to PSI Services complies in all respects with the Data Protection Act 1998 and that PSI Services may use such information for the purposes of administering and/or providing the Training Course(s). Any Personal Data provided to PSI Services will be recorded by PSI Services on its training services database.




This agreement under these Terms & Conditions of Business may be terminated at any time by either party subject to rearrangement or fees as per clauses 6.3, 6.4, and 6.5.




These Terms & Conditions of Business are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England and WalesHeadings are for convenience and do not affect their interpretation.

Product Registration Policy

PSI Services is dedicated to ensuring that our products are used by fellow professionals to the highest standards of integrity and with a commitment to following best practice. We therefore ask potential users of our products to register with us so that we can evaluate their relevant experience and levels of expertise in this field.

The completion of our AC-EXS and VirtualAC Registration Form helps us to protect the interests of all users of our products, including participants who complete a test, questionnaire or simulation exercise under the direct or indirect supervision of a Registered User. The form is used to determine whether we can accept your registration without further training, from either PSI Services or other reputable suppliers.

Registrations relating to AC-EXS and VirtualAC

The following will be acceptable without further training:

  • Training by PSI Services or other established reputable practitioners in the design and administration of Assessment and Development Centres (the Assessor Skills and Centre Design & Management training courses).
  • The ability to demonstrate a reasonable level of experience in organising and running Assessment/Development Centres over the last 5 years.

We would not accept a potential user of our Exercises whose only training has been in the area of Psychological Testing at Level A or B (test administration, personality assessment) because these assessments are very different from the Assessment and Development Centre method.

Please note that in relation to AC-EXS and VirtualAC registration, you will be registered with PSI Services as an individual. This does not confer any transferable rights to an organisation, but you will be able to transfer individual rights. Should you change role or move to a new organisation, please ensure you contact us to update your details.

We reserve the right to refuse the supply of materials to users who, in our opinion, have insufficient knowledge to use them proficiently.

Registrations relating to PSI Services’ Online Tests & Questionnaires

We are firmly committed to achieving high standards in administering our materials, interpreting participants’ results on assessment tests or questionnaires, and providing feedback to participants. We therefore require that test users have the necessary qualifications and experience required by us, and where relevant by professional bodies such as the British Psychological Society (BPS) or equivalent recognised professional bodies outside of the UK.

Users of our Online Tests & Questionnaires will be expected to comply with our Guidelines for Ethical Use of Online Tests & Questionnaires. These guidelines form an integral part of our Product Registration Policy.

We reserve the right to refuse access to our online assessment tools to users who, in our opinion, have insufficient knowledge to use them proficiently.