Privacy Policy

U.S. Privacy Policy

Introduction

PSI Services LLC (“PSI”) recognizes that many of its customers, exam candidates, and PSI website (the “Site”) users value their privacy. In this Privacy Policy (the “Policy”), PSI describes its information collection practices through this Site and through our test-taking services. By visiting the Site, or using any of our services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes or any service-specific terms made available to you when you sign up for the service. The PSI Terms of Service are incorporated by reference into this Policy.


The Information We Collect About You

We collect information directly from you from third parties, and automatically as you use our Site.

Data We Collect from You and from Third Parties:

We collect information from you when you register to take a test, use our services (e.g., take a test), contact us (e.g., customer services), and otherwise contact us. The type of information that we collect from you depends on your interaction with our Site and services, and may include:

Licensure Testing Candidates:  Whether a candidate registers and completes an exam in person, or online using the ATLAS® platform, each candidate may be required to provide some or all of the following information: first and last name, address, phone numbers, date of birth, email address, state identification number, social security number and credit card information, and at some testing locations digital photographs, and/or signatures. Upon completion of your exam, we also maintain your exam information.

License Processing:  We collect information directly from you and from third parties related to the licenses that you hold or seek to hold including, but not limited to the following: license application information, license activity, license history, information relating to continuing education credits, public complaints, board actions taken against the licensee, or any public actions taken against licensee by regulatory boards or agencies (“Licensee Updates”).

Corporate Talent Assessment:  Many of PSI’s clients are corporations (“Corporate Clients”) that use PSI’s system to deliver exams to their job candidates. As such, PSI collects and maintains the information, including personal information, and Exam Information of such job candidates, as well as job applicant demographics (collectively the “Job Demographics”).

Credentialing Services:  PSI provides a credentialing service on behalf of test sponsors, whereby PSI provides the platform and the testing service related to the credential provided by the test sponsor.  PSI collects information on contracts, delivery / shipping addresses, information about credentials in question, and biographical information on the individuals seeking credentials.

Remote Proctoring:  PSI provides a service whereby clients who may conduct examinations outside of a PSI testing center use PSI’s remote proctoring service.  This service requires the users to log onto the PSI Remote Proctoring platform and the user takes the examination while being monitored through their webcam, microphone and through their computer’s desktop which are all accessible to a remote examiner.  We collect this information for identity verification, conducting the examination, for fraud prevention, security and integrity, and as otherwise required by law.

Data We Collect Automatically:

We automatically collect the following information about your use of our Site through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or use the Site; and the referring URL, or the webpage that led you to our Site. We may combine this information with other information that we have collected about you, including, where applicable, your name and other personal information.  Please see our Cookies and Additional Tracking below.


How We Use Your Information

We use your information, including your personal information, for the following purposes:

  • on-boarding of users into the relevant process, including any associated identity verification activities and checks required to comply with legal and regulatory obligations;
  • carrying out any assessment or examination according to the criteria set out for the related underlying service and assessing your suitability for the specific purpose of the underlying service;
  • providing products and services to you and ensuring their proper execution, for example by being able to identify you;
  • managing our relationship with you, including communicating to you in relation to the products and services you obtain from us and our partners, and handing customer service-related queries and complaints;
  • for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
  • taking steps to improve our products and services and our use of technology, including testing and upgrading of systems and processes, and conducting market research to understand how to improve of our existing products and services or learn about other products and services we can provide;
  • meeting our on-going regulatory and compliance obligations including in relation to recording and monitoring communications, disclosures to tax authorities, financial service regulators and other regulatory and governmental bodies, and investigating or preventing crime;
  • ensuring the safety of our customers, employees and other stakeholders;
  • undertaking transactional and statistical analysis, and related research;
  • for PSI Group’s prudent operational management (including credit and risk management, insurance, audit, systems and products training and similar administrative purposes); and
  • any other purposes we notify to you from time to time.

Parties To Whom We Disclose Your Information

We share your information within the PSI Group and with our customers and other third parties as set forth below.

  • We share your information within the PSI Group and with our customers and other third parties as set forth below.
    • Corporate Clients: With respect to our Corporate Clients, we share your information, including results of your exam, Job Demographics, and other information about you with our corporate clients if you have applied for a job with such client.
    • Third Parties: We disclose Personal Data, Exam Information, Licensure Updates and other information to licensing agencies, regulatory boards, state governments or professional associations for their files and records. In certain States, licensees’ personal information, exam information, and Licensee Updates are considered information to be in the public domain.

    We may disclose Personal Data, Exam Information and other information to our customers for whom we are providing data processing services for.

    • Service Providers: PSI shares information with its suppliers, including PSI Group companies and other business partners who provide services to PSI.
    • Law Enforcement/Public Authorities: If required from time to time, we disclose information to public authorities, regulators or governmental bodies, including when required by law or regulation, under a code of practice or conduct, when these authorities or bodies require us to do so, or where we believe, in our discretion, that disclosure is appropriate to protect our rights and interests or the rights and interests of third parties.
    • Data, Studies and Research: PSI uses the Exam Information and Job Demographics on an aggregate anonymous basis to support validation study and to develop normative data sets for use in PSI’s businesses for research or other scientific study. PSI does not use any personal information for such studies or research.
    • Corporate Transactions: If PSI is acquired by or merged with another company, if any of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.

Confidentiality and Security:

PSI has put in place various electronic safeguards and managerial processes designed to prevent unauthorized access or disclosure, maintain data integrity, and ensure the appropriate use of Personal Data. PSI maintains Personal Data, Exam Data, and Licensee Updates on secured computers and all customers, exam candidates, and employer accounts are password protected. Of course, no such security and safeguards are 100% effective, but PSI will take commercially reasonable measures to employ security measures designed to protect such information. No personal information is knowingly disclosed to third parties except as described herein. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. Thus, PSI cannot ensure or warrant the security of any information Site users transmit to the Site.


Cookies and Other Tracking Technologies

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site and services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third-party sites.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Local Storage Objects:

We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Clear GIFs, pixel tags and other technologies:

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), relating to our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Party Analytics:

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Site, services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Do Not Track Disclosure:

Our Site and services do not respond to web browser Do Not Track signals. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section. For more information about Do Not Track signals, please visit www.allaboutdnt.com.

Third-Party Ad Networks

We use third-parties such as network advertisers to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third-parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third-party’s specific privacy policy, not this notice. We may provide these third-party advertisers with information, including personal information, about you.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Links:

This Site may use content or provide links to third-party web sites that are not owned by PSI. PSI has no control over third parties and assumes no responsibility in connection with any users’ use of third party content or web sites. We recommend that users check the terms of use and privacy policy of any web site before users provide any personal information.

Privacy Notice Updates and Acceptance:

PSI reserves the right to amend this Privacy Notice from time to time. We may change this Privacy Notice from time to time, so please be sure to check back periodically. We will post any changes, including any material changes, to this Privacy Notice on our Site.

Effective Date: 15th May 2018