Services & Support

Our objective is to give institutions the services and support they need to deploy RPNow quickly and successfully. We combine RPNow with the unique capabilities of PSI Services to drive value across people, processes, and technology.

Account Management

Every institution has unique requirements. That’s why before you go live with RPNow, PSI provides you with a dedicated account manager to ensure your RPNow rollout is successful. Your account manager will give advice and expertise to help you to extract all the advantages of the RPNow platform and services– so you can be assured of a smooth and seamless online proctoring rollout.


  • Implementation – Our account managers will help with RPNow setup and administration, train instructors on their day-to-day tasks and troubleshoot as needed.
  • Targeted communications – Provide communications tailored to stakeholders’ roles about RPNow
  • Custom Documentation & Videos – Develop customized documentation and videos for your institution’s unique requirements.
  • Results Reporting & Analytics – View exam results in your LMS, and get reports that help you make data-driven decisions about resources needed to help improved e-learning and assessment delivery.

Education & Training

Whether you prefer in-person training or virtual, our trainers help you and your team flourish by providing custom-crafted training designed for your institution’s needs – and schedules.


  • Live – in person – PSI provides comprehensive instructor-led, on-site training to prepare instructors to be ready to use RPNow. Our trainings combine lectures, product demonstrations, and hands-on activities.
  • Train Virtually – Regardless of where in the world you are, we have e-learning classes and webinars that let you enjoy all the advantages of PSI’s live instructors, but without the expenses associated with travel.
  • On-demand: Our complimentary on-demand training portals ‘RPNow University’ helps guide you through our training materials, product updates, etc. – giving you the flexibility to learn when and where it’s most convenient for you.

Video Review Services

To prevent cheating in today’s e-learning environments, you need the best technology and practices along with highly skilled proctors. The PSI methodology for recruiting, training and monitoring RPNow proctors produces the highest caliber of exam monitoring personnel in the market today. This results in a higher quality and efficient exam proctoring experience – which creates a greater deterrence against cheating – and promotes integrity.


  • Centrally Located Proctors: All reviewers in central location – with high access security controls
  • Certified Processes: Each reviewer goes through 4-week training period followed by an assessment / certification. Each reviewer is audited maintaining highest QA
  • Unmatched Accuracy: Up to 99.5% accuracy

Support

PSI provides world class support for RPNow whenever you need it and resolves issues in quickest possible timeframe. Support is available 24/7 and around the world. PSI support technicians are highly trained specialists on the RPNow platform. If instructors or students have any issues with RPNow, we work with you to troubleshoot the problem and find a quick resolution.

  • World class infrastructure
  • 24 x 7 Call Center: Wherever your program, instructors and students are – we’re ready to help.
  • Adjust or scale on the fly
  • Dedicated team
  • Lowest cost support to student