Important Notice: Update concerning COVID-19 (Novel Coronavirus)

The health and safety of our employees, clients, and candidates is of utmost importance to PSI. We have an internal task force that now meets each business day to monitor the situation with Novel Coronavirus (COVID-19), and we are in close communication with our testing partners around the world.

View a full listing of test site closures.

View our FAQ document related to operations due to COVID-19 impact.


In most cases, candidates can reschedule their examinations on-line and they are encouraged to do so. If a candidate chooses to reschedule through our Candidate Call Center, they may experience longer than usual wait times under the current circumstances.

  • Candidates that are a part of an eligibility program will be provided guidance if a new eligibility is required in order to reschedule and how to obtain it.
  • We are obtaining guidance from our client to support candidates who must test within a specified period and how we are able to accommodate them.
  • If you are unable to make your exam and are reported as a no-show, please contact PSI Candidate Call Center for assistance.
  • Candidates are encouraged to reschedule on-line. If a candidate chooses to reschedule through PSI’s Candidate Call Center, they can expect to have longer than usual wait times. Call Centers are open: 4:30 a.m.-7:00 p.m. PDT M-F, 6:00 a.m.-2:30 p.m. PDT Sat-Sun