< Dilemma Series™
Call Centre Dilemmas™ is a Situational Judgement Test (SJT) used at the initial sifting stage of assessment. Candidates must rate several potential responses to typical inbound call centre situations through our online platform, where results are collated and scores automatically produced.
Fast and accurate applicant sifting
Call Centre Dilemmas measures and reports against four key competencies:
- Understanding Customer Needs
- Delivering Quality Service
- Convincing Others
- Dealing with Challenging Situations
Assessing these competencies offers employers the ability to quickly identify the candidates who are likely to be most successful in the role.