What is Emotional Intelligence?

Emotional Intelligence matters

Emotional Intelligence (EI) is how somebody manages their personality to be both personally and interpersonally effective. Emotional Intelligence is not soft or difficult to define; EI is a psychobiological process that people experience, and it can be measured and developed.

Based on evidence we created a defining model of Emotional Intelligence that provides an organising framework for understanding effective human behaviour. Therefore, EI directly relates to an individual’s effectiveness and performance at work.

Why is EI critical in the world of work?

Emotional Intelligence unlocks potential | Emotional Intelligence for Business

Our Emotional Intelligence Profile provides individuals with a developmental route map to unlock potential and translate it into effective performance. By identifying the underlying attitudes that underpin an individual’s thinking and feeling we are able to help people make sustainable behaviourial change.

Emotional Intelligence is not an optional extra for leaders

Over the last two decades, researchers have found EI to be a critical factor in distinguishing high performers and an important determinant of effective leadership and life success.

We can go about our working lives ignoring our emotions, unaware of how we really are or what is driving our behaviour. Or, by choosing to develop our EI, we can identify patterns of thinking, feeling and behaving that are helpful and contribute to successful performance.

Our Leadership Development programmes deliver outstanding results, with studies showing an 18% improvement in Emotional Intelligence within just 3 months.

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What is Emotional Intelligence about?

EI is about Attitude

Neurological evidence shows that thoughts and feelings do not occur randomly. They are responses to a stimulus which has been perceived, interpreted and filtered through one’s underlying attitudes. It is a person’s attitude that largely influences their feelings, thoughts and in turn behaviours. Consequently, EI is fundamentally influenced by the attitudes you hold toward yourself and others.

EI is about Relationships

Emotions serve an important social and adaptive function. They increase our awareness of others, providing information on the perspective of others and an understanding of why others behave the way they do. Therefore, Emotional Intelligence refers to the capacity to adapt our behaviour within the social context.

EI is about Awareness

Emotional Intelligence involves noticing, labelling and interpreting our emotions and the emotions of others. Emotional Intelligence involves incorporating our feelings and intuition into our thinking; for example, approaching a difficult conversation at work.

EI is about Practice

Like any skill, EI can be developed and it takes practice. Noticing and managing our attitudes, emotions and behaviour in a changing social context is a continual process. EI is reflected by what a person does in the present moment. EI is therefore described as a verb; it is about being emotionally intelligent.

EI is about Self-Management

EI is concerned with how people manage and get the best out of themselves and their innate resources. For example, deploying your full intellectual potential under pressure requires effective emotion regulation. In practical terms, EI can start with identifying and dismantling limiting beliefs or restrictive habits and replacing them with enhancing ones.

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The Book of EI

In today’s workplace the need for EI is more important than ever. Our survey of over 50 organisations in the United Kingdom found that 90% considered EI as ‘important’ or ‘crucial’ to meeting their business needs.

Whitepaper: The impact of Emotional Intelligence in the workplace

The world of work is changing. It is becoming more virtual, diverse, and dispersed, with an ever-greater need for improved leadership capability.

The Emotional Intelligence Of The HR Sector

This paper analyses data on individuals working in the Human Resources (HR) sector who completed the Emotional Intelligence Profile (EIP). The results show the HR sector were somewhat higher in Emotional Intelligence (EI) than most other job sectors.

The Emotional Intelligence Of The Sales Sector

As both organisations and markets have become more competitive and complex, the demands on salespeople have changed. Compared to the general working population, the Sales sector scored higher than average in EI.