No matter what you call them, soft skills matter!
Soft Skills is the most universally-understood term that we use to refer to the skills that are hard to show on a resume, but are essential to any individual’s success in the 21st Century workforce, and really to life in general. That is why these skills are often referred to as transferable skills, 21st Century skills, impact skills or life skills.
In the world of higher education, organizations such as NACE have defined many of these skills as career readiness competencies. And in the realm of workforce development & adult education, we often call them employability skills or workplace competencies. These are also many of the same skills that businesses look to cultivate in strong leaders.