Candidates may call to speak with a candidate service representative with toll-free customer service lines available in the United States and up to 30 countries around the globe. PSI’s customer service is the most responsive in the industry with 24/7/363 support services through phone, live chat, or email. Many candidates, both in the US and internationally, take advantage of the online chat services offered by PSI. This improves the candidate experience by offering faster response times and quicker issue resolution.
PSI standard scheduling allows a candidate to make an appointment up to 48 hours before their desired start time.
Online scheduling is available through the PSI scheduling website. This means that candidates can log into the system, select a site and date for the exam based on the most current availability, and confirm their scheduled appointment, all within a matter of minutes.
PSI can reschedule or cancel an applicant wishing to take the examination at another time or place free of charge, provided it is done with at least a 48-hour notice (or other timeframe established by client). PSI can also reschedule a candidate due to an emergency (such as illness or a death in the immediate family) with appropriate documentation.
If an appointment is not cancelled or rescheduled with at least a 48-hour notice, the applicant shall forfeit their fee and may be rescheduled only by paying another examination fee. Candidates may submit supporting documentation of an excuse for a no‐show at any time after the test date has passed – this far exceeds the policies of some other vendors.