October 18, 2018
Many innovative technologies and strategies have emerged in the Talent Management world over roughly the past five years with an end goal of streamlining hiring processes. Automation and artificial intelligence are two prime examples of hot topic technologies that are targeting streamlining. Let’s be real – if you can implement products and services that can accurately pre-screen resumes automatically for you, or have an avatar conduct interviews and score the results for you, you likely want to know more about it! However, when introducing new technology, it is important to be strategic about what and where you streamline to maintain a good candidate experience.
One new streamlining strategy with arguably low risk to candidate experience involves using remote assessment proctoring. Typically, remote proctoring takes place in one of two ways: 1) the candidate completes the assessment while a proctor monitors his/her completion real time via webcam, or 2) the candidate records her/himself completing the assessment via webcam and sends off for review after completing the assessment. Although much research exists to support that behaviorally based assessment results are not significantly different when completed in an unproctored environment vs a proctored environment, and thus, supports the use of unproctored testing, not all companies allow unproctored testing. Additionally, some companies struggle with scheduling candidates for onsite testing because of scheduling conflicts/limited availability (especially when you are only offering proctored testing during normal business hours and a candidate typically works normal business hours). This brings us to the benefits of remote assessment proctoring technologies, which we will outline below.
1. Reaching a Larger Candidate Pool
Offering remote proctored testing eliminates several hurdles to candidates. Candidates can complete the assessment process in the convenience of their homes (or other locations), and they can do this on their time. Whether the assessment completion process will be live-proctored or recorded and then sent for review, the candidate has flexibility on where and when they complete the assessment. Remote proctoring also helps with geographic barriers, including reaching non-local candidate more easily.
2. Reducing Administrative Burden
As previously stated, not much evidence exists to support significant assessment result differences when administering assessments in proctored and unproctored environments. This is largely true for behaviorally based assessments focusing on personal beliefs, preferences, and tendencies. However, knowledge-based assessments and technical tests heavily focus on cognitive ability and content retention, and thus, are types of assessments that PSI strongly encourages administering proctored for test integrity purposes. In the past, this meant that folks MUST come onsite to complete these assessments, which then reintroduces the burdens we discussed previously. Remote proctoring removes these burdens.
3. Identity Confirmation
Last but not least, remote proctoring confirms the identity of all test takers and supports consistency and fairness. This factor can be reassuring to project stakeholders and encourage buy in of the process.
Lindsey Burke is a Consultant at PSI Services.