PSI to Deliver the CBP Online Applicant Competency Assessment for U.S. Customs and Border Protection

PSI’s comprehensive assessment solution supports the selection and hiring of CBP Officers and Agents

October 29, 2020

Glendale, CA – PSI Services LLC (PSI) has been selected by the U.S. Customs and Border Protection (CBP) to be the assessment solution provider for the CBP Online Applicant Competency Assessment (COACA) program. PSI is a global provider of assessment content, cutting-edge technology, and talent consulting solutions across the career lifecycle.

U.S. Customs and Border Protection, responsible for securing United States’ borders from all threats, was seeking a comprehensive testing solution to automate its proprietary assessments and administer the assessment batteries via PSI’s nationwide test center network. This process supports CBP in its mission to hire the best agents and officers as part of the selection process. Additionally, PSI’s assessment platform, PSI True Talent (formerly the PAN assessment platform), meets DHS security standards required for such an engagement.

CBP Agents and Officers work in a fast-paced environment at 328 ports of entry and thousands of miles of border throughout the United States. They are responsible for border security, including counterterrorism, customs, immigration, trade, and agriculture.

“It has been an honor to support CBP’s mission for more than a decade, and we are excited to continue to serve the agency through the addition of the CPB Online Applicant Competency Assessment program,” said David Annunziata, Senior Vice President of Federal Solutions at PSI Talent Management.

“PSI understands the need to deliver a secure, flexible, comprehensive assessment solution while providing consistent management and support for this mission critical program. Our goal is to provide CBP’s candidates with an excellent experience and build on the success of our ongoing partnership with CBP.”

PSI has been providing assessment services to the U.S. Customs and Border Protection and other Federal agencies since 2002.


About PSI

PSI Services LLC (PSI) is a global workforce solutions provider that designs robust solutions for clients by blending best-in-class assessment content, leading-edge technology, and deep consulting expertise across the entire career life cycle. PSI Talent Management helps organizations attract, recruit, develop, and retain talent globally. Working in partnership with organizations, PSI’s science-based solutions create lasting and sustainable change. Highly engaging programs draw on a comprehensive suite of leading diagnostics and robust tools including personality, emotional intelligence, leadership climate, situational judgement tests, virtual assessment centers, and competency-based interviewing. PSI Talent Management has offices across the EMEA, the Americas, and Asia-Pacific, and an extensive global partner network. With a 70-year track record, PSI delivers over 15 million assessments annually in over 50 languages and runs programs in 160 countries for the world’s leading organizations.

Press Contact:

Claire McCue
PSI Services LLC