Customer Service Dilemmas

Ready-to-use Situational Judgement Tests (SJTs) for customer service roles

< Dilemma Series

Customer Service Dilemmas™ is a Situational Judgement Test (SJT) used at the initial sifting stage of assessment. Candidates are asked to rate several potential responses to common scenarios, through our online platform, where results are collated and scores automatically produced.

Fast and accurate applicant sifting

Customer Service Dilemmas measures and reports against four key competencies:

  • Understanding Customer Needs
  • Delivering Quality Service
  • Convincing Others
  • Achieving Results
  • Dealing with Challenging Situations

Assessing these competencies offers employers the ability to quickly identify the candidates who are likely to be most successful in the role.

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